How can we help?
Help with Monitor Mentions and the Chrome extension.
Contact us
Email [email protected]. Tell us what you were trying to do, what happened and which browser and extension version you use. If a screenshot helps, remove private information before sending it. Do not send passwords, payment card details or sign-in codes.
Search for a brand in Chrome
Open Monitor Mentions from the Chrome toolbar and type a brand name, social handle or website domain. Select a result to open its report on Monitor Mentions. Search uses the catalog included with the extension, so a brand added to the website may not appear until the extension is updated.
The current website is not recognized
The extension checks the active website when you open its popup. An “On this page” link appears only when the domain matches the bundled catalog. If there is no match, search for the brand by name instead.
No search results
Try a shorter brand name, its handle without the @ sign, or its website domain. If it is not in the catalog, use the “Monitor a brand” link in the popup to visit the website, or email us with the brand name and its website.
Updating the extension
Open Chrome’s extension settings to check your installed version. Version 1.0.1 removes the automatic shortcut on social profile pages; brand search and current-website recognition remain available from the toolbar popup.
Account, billing and report questions
For account or billing help, email us from the address on your account. For a missing or incorrect mention, include the brand’s report URL and a link to the public post, if available. Reports show mentions we found, not every mention published on a platform.
Privacy requests
Read the privacy policy. For privacy questions or requests to access, correct or delete information you have provided, contact [email protected].